Data protection

We follow strict security procedures in the storage and disclosure of your information as required by law. Our security procedures mean that we may ask for proof of your identity before we will disclose information about you, or to you, be this on our website or over the telephone.

All links are directly to the prepaid card companies where Compare Prepaid do not store or collect any details about you. Compare Prepaid do however run competitions from time to time and In order to provide this service to you we need to collect and process personal information about you and disclose that information to a number of third party prepaid card service providers. This information is necessary to run a competition. All personal information will be held in strictest confidence and used only for the purposes for providing you the service.

Information disclosure

When running a competition you will need to enter your details which will be stored on our data capturing system. Where any potential winners will be contacted directly by either email or by the phone number provided. We will also be using your data for our own research and for tracking any purchased cards. By using our website you are giving us permission to use your data in this way.

Except as set out in this Privacy Statement, we will not disclose any of your information to other parties without your permission unless we are legally required to do so by, for example, a court order or for the purposes of prevention of fraud or other crime. By submitting information into our website, you consent to the processing of this data about you by us, Compare Prepaid and the product providers. We may also use the information you supply to us to keep you informed of any new products or remind you when your renewal may be due.

We set ourselves very high standards and look to provide these high standards in everything we do, but we also know there may be occasions when you feel we have not achieved this. In these rare cases we want you to tell us as this is the only way we'll be able to improve our service. You can write or send an email to us and we will look to resolve the matter as quickly and as fairly as possible.

Compare Money Transfer Limited, Basilica House, 334 Southend Road, Wickford, Essex, SS11 8QS United Kingdom

Email: info@compareprepaid.co.uk

Monitoring

Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training; processing necessary for the entering into or the performance of a contract; to prevent unauthorised use of our telecommunication systems and websites; to ensure effective systems operation; to meet any legal obligation; in order to prevent or detect crime; and for the purposes of the legitimate interests of the data controller. Please visit the following websites for further information   www.ico.gov.uk   and   www.berr.gov.uk.

Confidentiality

We will endeavour to treat all your personal information as private and confidential. Other than under the terms of this Privacy Statement we will not disclose any of your information to anyone. We would like to bring your attention though to our obligations to disclose information in the following four exceptional cases permitted by law. These are where we are legally compelled to do so; where there is a duty to the public to disclose; where disclosure is required to protect our interest; and where disclosure is made at your request or with your consent.

Should you take the decision to make a complaint about the service we have provided, we may be obliged to forward details about your complaint, including your personal information, to the relevant ombudsman in existence at the time. You can be assured that they are similarly obliged to adhere to the Data Protection Act 1998 and keep your information strictly confidential.

Cookies and IP addresses

A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Your IP address is a series of numbers which identify a computer on the internet. We use IP addresses to help diagnose possible service interruptions and administer our service and website.

Law

These terms of trading are subject to English law and to the exclusive jurisdiction of the English courts. You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this privacy and security statement.

Security statement

Third party site security

We cannot be responsible for the privacy policies and practices of other websites, even if you access them using links from our website and recommend that you check the policy of each website you visit.

Be aware

Please be aware that communications over the Internet, such as emails / web mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web / Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.